FAQS

Diamond Wood is YARDCOM's proprietary composite material that combines natural wood fiber with a polymer core, delivering the warmth of real wood with exceptional durability and zero maintenance.

YARDCOM offers 8 major outdoor solutions: Decking, Facade & Ceiling, Micro-Architecture, Partition, Entry, Fencing & Railing, Garden Scape, and Outdoor Furniture.

Each collection offers a curated palette inspired by natural wood species. Custom colors are available for projects exceeding minimum order quantities.

Yes. Our products are engineered for exceptional weather resistance, including salt spray, UV exposure, and high humidity, making them ideal for coastal applications.

With proper installation, YARDCOM products are designed to last 25+ years without structural degradation, fading, or warping.

Yes, we provide free material samples. Contact our team or submit an enquiry through the website to request samples for your project.

While DIY installation is possible for experienced builders, we recommend using certified installers to ensure warranty coverage and optimal performance.

Standard woodworking tools are sufficient: circular saw, drill, measuring tape, and level. Detailed installation guides are available in our Installation Guide section.

Simply rinse with water and mild soap periodically. No staining, sealing, or painting is required. For stubborn stains, use a soft brush with warm soapy water.

We recommend aluminum or treated timber joists at 400mm centers. Specific requirements vary by product series — refer to the technical datasheet for each product.

YARDCOM provides a 10-year limited warranty against manufacturing defects, structural failure, and excessive fading under normal use conditions.

Submit an enquiry through our Contact page or reach out to your regional sales representative. Our team will provide a quotation within 2 business days.

MOQ varies by product line. Standard decking starts at 50 sqm. Contact our team for specific product MOQs.

Standard products ship within 15-20 business days. Custom colors or large-volume orders may require 30-45 days.

Yes, we ship worldwide. Shipping costs and transit times vary by destination. Our logistics team will provide a detailed shipping quote with your order confirmation.

We accept bank transfer (T/T), letter of credit (L/C), and major credit cards for sample orders.

Yes. Diamond Wood is fully recyclable at end of life. Our manufacturing process also incorporates recycled wood fiber and polymer materials.

YARDCOM products are certified FSC, CE, SGS, and ISO 9001. Specific certifications vary by product line.

Our Diamond Wood manufacturing uses 60% recycled materials, solar-powered facilities, and a closed-loop water system, reducing carbon output by 40% compared to traditional timber processing.

Yes, YARDCOM operates under ISO 14001 certified environmental management systems across all production facilities.

All packaging uses recycled cardboard and biodegradable protective materials. We eliminated single-use plastics from our supply chain in 2024.